We are currently recruiting an experienced Intermediate IT Support Engineer to join our contract team, supporting a wide network of educational facilities in the Kildare and Wicklow region. Working closely with senior staff and junior technicians, this role is ideal for someone with a strong hands-on technical background who enjoys varied support work and collaboration across different environments.
Key Responsibilities
* Troubleshoot and resolve a range of hardware, software, and connectivity issues
* Manage and respond to helpdesk tickets in a timely and professional manner
* Support users across Windows, ChromeOS, and iOS operating systems
* Provide maintenance and support for server environments (Windows Server 2008 R2 and newer)
* Deliver support for Office 365 and Google Suite platforms
* Assist with device setups, installations, and peripheral troubleshooting (e.g. printers, photocopiers)
* Contribute to system upgrades and update processes
* Investigate power-related and connectivity faults
* Document resolutions and contribute to knowledge base development
* Collaborate with ICT staff and third-party providers as directed
Essential Requirements
* Level 7 NFQ qualification or equivalent in an ICT discipline
* Minimum 4 years of IT support experience
* Strong knowledge of end-user support, helpdesk tools, and remote access utilities
* Proficiency with both Microsoft and Google productivity tools
* Full drivers licence and ability to travel across Kildare and Wicklow
* Readiness to present certifications and references prior to engagement
Contract Details
* 2-year fixed-term contractor role with potential extension
* On-site work across multiple locations
* Day rate to be proposed by applicant
Interested?
Apply today with your CV and proposed day rate to be considered for this impactful role.