The HR Operations Manageris responsible for delivering efficient, compliant, and employee‑centric HR operations across the organisation. This role ensures HR systems,reward & benefits, data management,and employee life cycle activitiesrun smoothly, enabling a high‑quality employee experience while supporting businessobjectives. The HR Operations Manager will lead HR projects such as system implementations, process redesign,and change and transformation projects. They will drive standardisation, automation, and best practice across HR processesand contribute tobroader people strategy initiatives. As a People Manager,theywill lead, coach, and develop HR Operations team members.
Key Responsibilities
HR Systems
Drive the optimisation of HR systems to deliver enhanced user experience. Align technology with the service delivery needs of the HR department.
Develop and maintain relationships with technology partners and vendors and effectively develop and plan the HR technology roadmap.
Serve as an internal thought leader on emerging HR technologies, especially AI-driven solutions for talent, reporting, and operations.
Data & Reporting
Manage people data to providing insights, reports, and metrics to support decision-making.
Maintain and monitor data integrity across all HR processes, ensuring relevant reviews and controls are in place.
Ensure compliance with relevant legislation and Directives including Gender Pay Gap, EU Pay Transparency, CSRD, Auto Enrolment.
Conduct regular audits of HR processes and documentation to ensure adherence to internal policies and external regulations.
Reward
Manage reward mechanisms including the annual compensation planning process, benchmarking, job architecture framework, EU Pay Transparency & Gender Pay Gap reporting processes.
Manage weekly & monthly payroll process overseeing time & attendance and payroll processing in partnership with Finance and external providers.
Manage employee benefits administration and annual renewals.
HR Operations
Lead the delivery of end‑to‑end HR operations, including employee lifecycle activities (onboarding, changes, offboarding).
Ensure HR processes are optimised, well‑documented, consistently applied, and automated for greater efficiency and transparency.
Work closely with Finance, IT, and external vendors to align HR operations with wider business needs.
Support organisational changes, restructures, and TUPE processes from an operational perspective.
Policies, Governance & Compliance
Develop, maintain, and implement HR policies in line with employment legislation and organisational requirements.
Ensure compliance with all relevant employment law, data protection (e.g. GDPR), and internal controls.
Lead on HR/ payroll audits and ensure accurate, confidential record‑keeping across HR systems.
Core Competencies/Skills
Proven experience in an HR Operations or HR Manager role.
Previous experience leading a HR team.
Strong working knowledge of employment legislation and HR best practice.
Experience managing HR systems including implementation and optimisation.
Excellent organisational, problem‑solving, and stakeholder management skills.
Strong data, reporting and analytical skills with advanced excel proficiency.
High attention to detail and analytical capability.
Experience/Qualifications
Relevant HR qualification to a degree level or master level.
CIPD membership desirable.
Strong knowledge of employment law for ROI and/or NI.
Personal Attributes
Pragmatic and solutions‑focused.
Collaborative and service‑oriented.
Confident communicator with credibility at all levels.
Comfortable balancing operational delivery with strategic thinking.
Resilient and adaptable to change.
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