Job Title:
Duty Manager
Job Summary:
We are currently recruiting for a fully flexible full-time Duty Manager in Kildare.
Key Responsibilities:
* Manage and motivate staff throughout the site and delegate duties when needed.
* Implement company operating standards on a daily basis.
* Provide consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands-on approach.
* Evaluate and improve customer service.
* Promptly resolve any customer complaints that may occur while on duty and report them in the handover diary.
The Ideal Candidate:
* Must be assertive and authoritative whilst also courteous and respectful.
* Understand how to collaborate with various stakeholders.
* Should be diplomatic.
* Able to take control of situations and address them in a calm and professional manner.
* Can work in a fast-paced environment.
* Good decision maker.
* Structured and demonstrates the ability to plan ahead.
* Experienced in people management.
* Successful in achieving sales targets and KPI's set out by Management.
* Customer-focused manager who can build a quality and loyal customer base.
* Excellent verbal and written communication skills.