Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Location
This role is located in Dublin.
Responsibilities
Develop a thorough understanding of our client’s business, operating model and technology strategy.
Deliver exceptional service aligned to clients needs and expectations across all products and services.
Cultivate a deep relationship and appreciation for what drives our clients’ service requirements.
Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY Mellon change, product evolution).
Monitor service quality, product performance, and overall client experience to proactively anticipate potential issues and opportunities.
Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces.
Provide strategic insight into improvements across service delivery, product, technology, and operations to create optimal client solutions.
Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future.
Qualifications
Build strong, collaborative relationships, both internally and externally with our clients.
Analyse information and apply problem solving skills.
Operate with a sense of urgency, and prioritise effectively.
Communicate clearly and concisely and be able to adapt style depending on audience.
Apply a strong controls focus, and know when to escalate.
Experience of engaging with, or working within, top tier investment services firms.
Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
Bachelors degree or the equivalent combination of education and experience.
Experience in financial services, or similar industry, is preferred.
Benefits and Compensation
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Equal Employment Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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