Location
Leopardstown, Co. Dublin, Ireland
Job Title
Sales Executive
Responsibilities
Manage incoming sales leads (email and phone), allocating to relevant team members and ensuring all enquiries are followed up within 48 hours.
Support the Sales Manager with the preparation of sales materials, proposals, presentations, and customer contracts.
Maintain up-to-date and accurate customer and sales information using the CRM system.
Collaborate with Marketing and other internal teams to enhance sales performance, campaign effectiveness, and customer experience.
Identify opportunities to streamline processes and improve efficiencies in pursuit of best‑in‑class customer service.
Support the membership sales and renewal process as required.
Process customer sales, refunds, and exchanges using the Future Ticketing platform.
Generate customer invoices through Future Ticketing and maintain accurate records in the HRI Invoice Log.
Follow up with HRI on payment receipts to ensure timely ticket release.
Record all hospitality bookings accurately in the Google iCloud platform to provide real‑time visibility for our hospitality partners, Levy Ireland.
Produce regular sales reports from Future Ticketing for internal stakeholders.
Manage and monitor ticket stock levels, including branding and printing of tickets when required.
Escalate customer complaints to the Manager and ensure all issues are resolved professionally and promptly.
Assist the team with race day setup and operational support, including ticket collection points, signage, and customer welcome areas.
Engage with hospitality clients on race days, gather customer feedback, and contribute to post‑event analysis to support continuous improvement.
Undertake any other duties commensurate with the status of the role as directed by Management.
Key Capabilities
Customer Focus – Knows who the customer is; always interacts professionally with the customer and adapts manner to suit individual customer needs; takes pride in delivering a high quality service.
Developing Self – Actively seeks feedback to gain insights for required improvement; proactively identifies skills gaps; uses internal opportunities to learn about wider organisation.
Energy & Pace – Approaches every activity with a desire for success and a "can do" attitude; meets deadlines and surpasses expectations while maintaining high standards for detail and adherence to company procedures.
Innovation & Change – Brings potential solutions rather than problems; considers activities for effectiveness and efficiency; adapts positively to changing tasks or new responsibilities.
Leadership – Takes responsibility for successful completion of own tasks; shows initiative and energy; is creative and can think outside the box.
Team – Builds relationships with team members and stakeholders; shares knowledge and is open to learning from others; is approachable and willing to help.
Skills and Experience
Experience in a customer‑facing role.
Excellent organisational ability with a strong focus on accuracy and attention to detail.
Strong experience of Microsoft packages and database/systems management.
Excellent communication skills and telephone manner.
Reliable and dependable team player.
Ability to work on own initiative while coordinating activities within a team environment.
Equal Opportunities
HRI is an equal opportunities employer. Interview candidates will be provided with any necessary reasonable accommodations when called for interview.
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