Optimizing Customer Experience
* We are committed to delivering an exceptional customer experience by providing the highest standard of service, from initial contact to the end of their journey.
* Welcome and support customers at check-in and act as boarding agent at the departure gates, ensuring a seamless travel experience.
* Provide proactive service to our customers in a dynamic operational environment, anticipating and resolving issues efficiently.
* Collaborate with colleagues to maintain a positive customer experience, fostering a culture of teamwork and mutual respect.
* Analyze and resolve problems that may impact on the customer experience, applying critical thinking and creative problem-solving skills.
* Assist customers during times of scheduled disruption or cancellation, demonstrating empathy and adaptability.
* Key competencies: Strong customer focus, Excellent interpersonal and communication skills, Ability to analyze and resolve problems, Flexible and adaptable, Highly motivated.