Service Manager required for Main Dealer Toyota Franchise in Ennis, Co. Clare
Cummins Car Centre are seeking a customer-focused Service Manager to lead and oversee the daily operations of our service department.
This is an exciting opportunity to work with Irelands top selling car brand.
The day to day
* Oversee and manage all operations within the service department, including service advisors, technicians, and support staff.
* Drive exceptional customer service, ensuring satisfaction and loyalty through timely, high-quality vehicle service.
* Monitor department performance and implement strategies to achieve service revenue targets and KPIs.
* Ensure Warranty claims are processed on time.
* Ensure compliance with all Toyota standards, warranty procedures, and manufacturer guidelines.
* Manage service workflow, technician efficiency and job prioritisation.
* Train and develop service staff to maintain a knowledgeable and motivated team.
* Work closely with Parts, Sales, and Administration departments to support cross-functional collaboration.
* Handle customer concerns or complaints with professionalism, ensuring swift resolution.
* Maintain up-to-date knowledge of Toyota technical bulletins, recalls, and service campaigns.
* Control department expenses and contribute to budgeting and forecasting efforts.
* Performance meetings with Management
Principal Requirements
* Proven experience as a Service Manager, Workshop Controller, or Senior Service Advisor in a franchise dealership environment.
* Strong leadership and team management skills.
* In-depth knowledge of vehicle service and repair processes.
* Excellent communication and customer handling skills.
* Confident in using various computer packages daily.
* Proficiency with dealership management systems (e.g., CDK, Keyloop, Kerridge, a distinct advantage).
* Clean Irish/EU driving license
Additional Info
* Excellent package including performance bonus based on candidate's previous experience
* Permanent Role
* Employee Discount
* Paid Relevant Training & CPD
* Paid Subscriptions
* Onsite Parking
If you feel you are a suitable candidate looking to join the Toyota family feel free to apply to
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* On-site parking
Experience:
* Motor Industry: 2 years (required)
Licence/Certification:
* Irish /EU licence (required)
Work authorisation:
* Ireland (required)
Work Location: In person