DEPARTMENT/LOCATION: Food & Beverage
RESPONSIBLE TO: Duty Manager
Key Responsibilities
* Assist in setting up banquet halls and event spaces according to specifications.
* Serve food and beverages to guests, ensuring a high standard of service.
* Collaborate with kitchen staff to ensure timely serving of meals and adherence to hygiene standards.
* At all times conduct yourself in a professional and courteous manner
* Ensure customer satisfaction throughout their dining experience with us.
* Manager/Supervisor to be informed of special requirements or difficulties.
* To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
* To actively participate in any training and personnel exercises designed to improve standards and performance levels.
* To carry out the hotel's customer relation policy.
* To communicate hotel services to guest as required.
* To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
* To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
* To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)