Job Requisition ID #
26WD95956Position OverviewAs a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience through strong problem-solving, clear communication, and collaboration in a fast-paced, team-oriented environment.Do you enjoy working with Windows, Microsoft Office, and CRM tools like Salesforce to help resolve customer inquiries? Bring your skills to our team — apply today
Key ResponsibilitiesProvide multi-channel support (phone, chat, email) to customers and partnersTroubleshoot product access, licensing, account, and order-related issues, ensuring timely resolutionEnsure access to purchased software using internal systems and remote toolsDeliver a high-quality, solution-focused customer experienceEducate customers and partners through training sessions, onboarding, webinars, and self-service guidanceAct as a subject matter expert on Autodesk policies, processes, and toolsSupport partner enablement and collaborate cross-functionally (including Sales) to resolve issuesContribute to knowledge base content and recommend process improvementsMaintain professionalism and adaptability in a fast-paced environment
Minimum QualificationsBSc or MSc graduate with 0–4 years of professional experienceFluency in German and English requiredExperience using a CRM system; Salesforce preferredWillingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM or 9:00 AM)
Preferred QualificationsFrench, Italian or Spanish language skills are an advantageStrong verbal and written communication skillsExperience in a customer service or support environment with strong problem-solving skillsAbility to manage multiple priorities in a dynamic, fast-paced environment#LI-AA1#LI-HY1Learn MoreAbout AutodeskWelcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join usSalary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).