Service Delivery Excellence
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We are seeking an experienced leader in service delivery to drive excellence in customer support.
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* The successful candidate will take charge of service operations and team performance to ensure world-class support to a diverse healthcare customer base.
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The role involves collaborating with internal technical experts to uphold high service standards, maintain compliance, and cultivate lasting client relationships.
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The ideal candidate will have a qualification in Business or a related field, proven experience in leading a services business, demonstrated leadership ability with strong people management skills, and commercially astute with excellent communication and negotiation skills.
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Key Responsibilities
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* Lead and manage a high-performing Service Team.
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* Build strong client relationships and provide tailored service solutions.
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* Oversee service delivery performance, ensuring customer satisfaction and operational efficiency.
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* Analyse performance data to inform strategic decisions.
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* Manage recruitment, development, and performance of service staff.
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* Collaborate cross-functionally to enhance service strategy.
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* Ensure compliance with internal policies and industry regulations.
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Benefits
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* 25 days annual leave (rising with tenure).
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* Company pension scheme.
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* Life cover and Employee Assistance Programme.
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* Active sports and social club.
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* Annual profit share scheme.
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* Continuous learning and professional development support.
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About Us
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We offer a dynamic work environment that fosters growth and development.
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Our company is committed to delivering exceptional service and building long-term relationships with our clients.