Role Global Head of Client Support Services
Scope Lead and own the end-to-end client journey for global B2B clients across all touchpoints of the sales and support process, including contact centre/customer services, client onboarding, customer success/account management, and back-office services.
Overview The company provides POS and SaaS digital solutions within the B2B hospitality sector across global markets such as UKI, ANZ, U.S., Ireland, and other emerging markets.
Key solutions include modern POS technology, online real-time payment processing, online ordering, loyalty and rewards programs, and native mobile applications.
Candidate Profile We are seeking a strategic thinker who can also execute ideas effectively, acting as the voice for clients within the senior leadership team.
The ideal candidate will:
Have experience managing omnichannel support services across international locations Lead teams throughout the client journey—onboarding, support, account management, and back-office operations—to ensure smooth go-lives and continuous improvement Possess strong process, change, and transformation management skills Have significant people management experience with both onshore and offshore teams Be passionate about process improvement, automation, and efficiency gains in customer support and sales processes Engage and influence senior leadership and cross-functional teams, including C-level executives Be willing to travel internationally as needed This role offers a unique opportunity to make a meaningful impact on the company's growth and international expansion.
For more information, please reach out for a confidential conversation.
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