Overview
We are actively recruiting the Front of House Manager for Clink i Lár Hostel in Dublin City. If you are a people person with a passion for creating unforgettable guest experiences and thrive in a fast-paced environment where no two days are the same, we want you. The Journey Changes You!
Clink Hostels was born from the love of travel; our mission is to set the scene for travel stories by bringing people and places together. We are looking for a fun, bubbly and highly organised leader who can juggle multiple priorities while keeping guests smiling. You will be the face of the hostel, ensuring smooth day-to-day operations and supporting the team to deliver exceptional service.
Role and Reporting
Reporting into the General Manager/Operations Manager, your overall responsibility will be the successful running of the Front Office Department ensuring that our guests have everything they need for a memorable stay, as well as supporting the Reception Host Team and Security Teams in their roles by providing coaching, training and leadership. You will work alongside different heads of department within the hostel and the wider Clink team. Your department is the first interaction our guests have when they arrive and the last they see when they leave. You will have the power to create lasting positive memories for our guests.
What will I be doing?
* Overall responsibility for successful operation of the Lobby and Reception
* Oversee all front office operations including guest check-in/check-out, reservations, timeline management, and guest queries
* Lead and inspire the Front of House team
* Work closely with Revenue Management to ensure room and bed allocation optimisation
* Manage the front office Budget, monitor occupancy, revenue and front office KPIs
* Have a proactive approach to selling, upselling and interacting with guests
* Maintain high standards of service, organisation and presentation
* Drive ancillary sales in your department (travel shop items, tour tickets, café sales, etc.)
* Ensure compliance with health, safety and security regulations
* Engage in continuous feedback with your team, conduct shift briefings, weekly team meetings, monthly manager meetings
Who are you?
* Minimum 2 years experience in Front Office leadership role
* Proven track record in Revenue Management and commercial acumen
* Strong knowledge of Dublin’s hospitality market and competitor landscape
* Proficiency with hotel PMS (MEWS experience a plus), channel managers and revenue management systems
* Excellence in guest service and complaint resolution
* Proven experience in running a Front Office team
* A natural people person who loves making others feel welcome
What’s in it for you?
At Clink, we have a diverse team and culture with values that celebrate individuality. You will join a community of employees who love to connect with our guests and share their own experiences. As an employee at Clink, you will grow and develop, enjoy many social events, have a say, and enjoy great benefits.
* Full Time Contract: 37.5 hours per week (5 shifts)
* Salary: €36,000 - €40,000 per annum DOE
* Company Pension Contribution
* Paid volunteer hours
* Opportunities for growth and development
* Free room nights in all Clink Hostels and other discounts
What else do I need to know?
Remember this is hospitality and we operate a 24/7 business; your shifts will include mornings/evenings/weekends and occasionally overnight. A more detailed job description is available on request and will be discussed at interview stage. Start date for the role will be immediate and we will only respond to applicants who are successful for interview. Clink on "Apply Now" to upload your most recent CV and tell us why you are the person for the job.
We are an equal opportunities employer. Under GDPR, unsuccessful applicants will be removed from the system within one month and will not be passed to any third parties.
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