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The 5* InterContinental Dublin are currently recruiting for a Lobby Lounge & Bar Manager to manage the food and beverage operations (Lobby Lounge, Whiskey Bar, Reading Room) to ensure quality service and standards while delivering a guest experience that is unique.
The InterContinental Dublin (part of the MHL Hotel Collection) is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line.
At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.
Main Duties & Responsibilities
* Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
* Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
* Ensure hotel's standards, policies and procedures are complied with by all lobby lounge staff.
* Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business needs and forecasted labor.
* Train staff in line with Hotel SOP's
* Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef.
* Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
Full job description is available on request
The Ideal Candidate:
* At least 2 years experience working at a Senior Level in Restaurants/Hotel Restaurant
* Ability to work under pressure within a busy and demanding luxury hotel environment
* A cheerful personality with effective customer care awareness
* Both mid-week, weekends and shift work is required based on business levels
The benefits package offered at InterContinental include:
* Excellent learning, development and career opportunities within our group
* Uniform provided & dry cleaned
* Complimentary staff meals while on duty
* Employee Discounted Rates for IHG and MHL groups hotels.
* Bike To Work & Tax Saver Scheme
* Employee Assistance Programme
* Recognition Awards
* Recommend a friend recruitment bonus
* Sports & Social Events throughout the year
* Staff Gym
If you want to be part of something special come join our team at InterContinental.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Strategy/Planning
* Industries
Hospitality and Restaurants
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