We are seeking a skilled Guest Relations Ambassador to ensure our guests receive an exceptional welcome.
The role involves greeting guests warmly, welcoming them to the hotel, and determining their purpose of visit. The ideal candidate will have excellent interpersonal skills, a full clean driver's license, and immaculate personal presentation.
* Greet guests warmly and welcome them to the hotel.
* Determine reason for being at the hotel after welcoming the guest.
* Provide concierge-related services.
* Assist guests with requests such as information, bookings, and directions.
* Perform porter duties.
Key Responsibilities:
1. Welcome guests warmly and make them feel valued.
2. Determine guests' needs and provide relevant support.
3. Manage valet parking services efficiently.
4. Ensure guests' luggage is handled securely.
Valet parking attendants will use guests' names on tickets, ask if they need directions, and invite them to return. Open vehicle doors (ladies first) and offer luggage assistance. Confirm all luggage and personal items have been removed from the vehicle.