Job Title: Technical Advisor III
We are seeking a skilled and dedicated Technical Advisor to join our team. As a Technical Advisor, you will play a critical role in providing technical support and guidance to our customers.
About the Job
The successful candidate will have excellent technical knowledge of Microsoft-365 applications and be able to analyze and resolve complex technical issues related to these products.
Key Responsibilities:
* Provide exceptional customer service by responding promptly to customer inquiries via phone, email or chat.
* Analyze and resolve technical issues related to Microsoft-365 & Azure services.
* Liaise with customers through service configurations, delivering solutions that meet their needs.
* Demonstrate strong communication skills when dealing with sensitive or complex issues., simplify explanations where needed.
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