TITLE: Housekeeping Supervisor
REPORTING TO: Housekeeping Manager and Hotel Management
MAIN PURPOSE OF THE JOB: Assist the Director of Housekeeping in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives
MAIN DUTIES AND RESPONSIBILITIES
* Leading morning briefings and allocation of work in the absence of the Housekeeping Manager
* Coordinate work orders in assigned areas and follow up on inspections
* To collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.
* Inspect guest rooms including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
* To monitor the performance of Room Attendants, House Attendants and Porters so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, linen stores, equipment (such as vacuum cleaners) and pantries are maintained according to standards.
* To observe uniform and dress standards on a daily basis.
* Follow proper payroll, uniform and key procedures.
* Accurate compliance with the Lost and Found procedures for the hotel.
* Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
* Make recommendations and follow through on conflict resolution, coaching and counselling, and, when appropriate, disciplinary action for assigned staff.
* Deliver and receive in a professional manner all constructive and corrective feedback for development of self and the team.
* Highlight areas of personal development and recommend training required to achieve personal career goals.
* Value the contribution of all within the team and take all opportunities to recognise and celebrate positive feedback and departmental successes.
* Provide excellent guest service in all areas of responsibility.
* Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning.
* To provide excellent guest service in all areas of responsibility.
* To maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, valances and furniture refurbishing.
* Maintain a high level of employee morale.
* Perform other tasks or projects as assigned by hotel management and staff.
* To perform appraisals.
* Show good customer relations (greeting guests, handling guest complaints, and offering any assistance possible.
* Perform other tasks or projects as assigned by hotel management or Housekeeping ManagerThe 4* Galmont Hotel & Spa are currently recruiting for a Front Office Switchboard Operator.
PRIMARY OBJECTIVE OF POSITION
To increase customer satisfaction by providing prompt, correct, trouble free and courteous communications support for hotel guests and hotel employees by operating hotel communications systems in line with the hotel's guidelines, and MHL's corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT
* Provides courteous service to customers by operating the switchboard according to standards
* Communicates clearly and courteously
* Demonstrates fluency in the use of equipment
* Transfers incoming calls promptly to the appropriate extension
* Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them
* Responds to customer questions regarding the hotel, in-house facilities and local events
* Provides courteous, prompt and accurate inter-hotel communications to staff and customers
* Takes and delivers accurate and complete messages
* Insures customer is awakened as requested by accepting, recording and executing wake-up calls
* Communicates with authorised employees by using paging system and/or radio
* Follows established hotel security and safety policies as required
* Identifies and forwards incoming faxes, customer mail, packages and messages promptly
* Prepares lists and reports as requested
* Checks the daily arrival list
Job Type: Permanent
Pay: From €15.00 per hour
Benefits:
* Company events
* Employee assistance program
* Employee discount
* Flexitime
* Sick pay
* Wellness program
Work authorisation:
* Ireland (required)
Work Location: In person