Ergo are seeking an IT Support Engineer to work onsite with a leading pharmaceutical client in County Mayo. In this exciting role you will support existing IT and Laboratory infrastructure and the implementation of new projects and users.
This is an initial 6 month Contract opportunity with long-term potential and great day rates.
Key Responsibilities:
Assist with setup, configuration, and maintenance of laboratory equipment and related IT infrastructure.
Install, upgrade and maintain new and existing laboratory equipment
Build, installation, configuration, qualification - typically supporting 3rd party system integrator or equipment supplier.
Triage issues relating to Software, OS, Hardware, Network, or Scientific Equipment setup/interfaces
System Recovery test and execution including imaging and data backup.
Provision of technical support/direction to OT, Engineering, Validation, Quality and 24/7 IT support teams.
Coordinate with vendors for hardware, software, and equipment support, managing service levels and issue resolution.
Provide IT support for lab systems and instruments, ensuring minimal downtime.
Testing of IT, lab and other systems
Troubleshoot and resolve IT-related issues impacting lab operations.
Support system documentation, change control, and audit readiness activities.
You should have experience in the following:
IT user support
Software patching
Desktop support - imaging PC's and deployments
Lab equipment installation within a pharmaceutical or GMP-regulated environment
IT support Helpdesk systems
LIMS / MES systems such as Empower, LabX, SampleManager, MODA, Vi-Cell Blu, Synergy, Molecular Devices CSI an advantage
Understanding of networking principles including IP addressing
Excellent troubleshooting and communication skills.
Apply today for more info.
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