Job Title: Customer Experience Manager We are seeking a talented and innovative Customer Experience Manager to lead our team and drive excellence in customer service. The ideal candidate will have a passion for delivering exceptional experiences and possess excellent leadership skills. Key Responsibilities: * Lead the customer experience team and ensure high standards of quality, service, and cleanliness. * Develop and implement strategies to improve customer satisfaction. * Roster shifts and take overall responsibility for the operational running of the business. To be successful in this role you will need: