We are looking to recruit an experienced After Sales Performance Manager for our well-established global motor client.
Key Responsibilities:
* Influencing the Dealers at all levels to drive the performance of all KPIs: After Sales, Parts Sales, Accessory Sales, workshop performance and criteria compliance.
* Develop a functional Operational Plan with each Dealer to outline how they will achieve their Aftersales, Parts and Accessories targets through the avenues available, workshop, showroom, and wholesale.
* Monitor and measure dealer & area performance and review with Dealers on a minimum of a monthly basis, implementing action plans to recover any deviance when required.
* Action plans per dealer to be detailed and recorded in normal reporting tool/ process.
* Deliver all Ireland Aftersales programs as required.
* Work in close co-operation with all Management to ensure all operational objectives are achieved for both Ireland and the dealer network.
Skills Required:
* A passion for results and the delivery of KPIs.
* Ability to interpret KPI`s and report accordingly.
* Ability to influence at a senior level with excellent negotiating skills.
* High level of written verbal, reporting, and presentation skills.
* Strong commercial awareness coupled to a good understanding of automotive aftersales issues and concerns in the new working environment.
* Proven ability to develop and leverage strong dealership relationships.
* Ability to deliver results at all levels whilst prioritising programs vs. budget requirements.
Benefits (DOE):
* Fully Expensed Company Car
* Company Phone and Laptop
* Gym Contribution
* Training (on job training & development as required)