QA Lead (QAL) The Quality Assurance Manager will be responsible for overseeing the quality assurance process for a region, making sure local processes are aligned with global standards, and ensuring that customer interactions meet the desired outcomes and are aligned with its objectives.
? Hold the regional QA team accountable to regional QA OKRs: ? Ensure that the QA team is meeting its objectives, and take corrective action when necessary.
Own Regional QA QBR, MBR, WBR reviews: ? Prepare and present information to review team progress and impact, conduct reviews regularly to ensure that the team is meeting its targets.
Reporting and Tracking: ? Ensure that the regional QA dashboard is up-to-date so global metrics can be reported accurately.
? Produce weekly reports that summarise the QA process, including metrics and insights, and share them with relevant stakeholders.
Drive consistency in QA Processes Regionally: ? Ensure that the QA process is consistently executed against global standards ? Proactively identify areas where the process can be improved and ideas with the Global QA PgM ? Work with L