Join to apply for the IT Deskside Support Role at PFH Technology Group.This role is for our contracted client based in Cork City.Responsibilities IncludeProvide top-quality service to end-users both remotely and onsite via help desk system and in person.Assist with common applications, operating systems, and basic network issues.Perform Active Directory user and group administration.Offer guidance and support for common software applications, including Microsoft Office and email clients.Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service.Install and configure computer hardware and peripherals, operating systems, and applications.Troubleshoot hardware faults and refer to third parties if required.Manage system administration tasks such as setting privileges and security permissions on server shares, and setting up new shared folders.Handle data security, ICT policies, and information requests.Collaborate with local and national ICT teams to resolve recurring issues, including server and network management.Experience1-3 years in an IT support role. Experience in a pharmaceutical manufacturing environment is a plus.Technical SkillsProficiency with Windows operating systems.Familiarity with common software applications (e.g., Microsoft Office, email clients).Basic understanding of networking principles.Knowledge of Active Directory.Experience with IT ticketing systems.Soft SkillsExcellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to work independently and as part of a team.Customer-focused attitude with a commitment to high-quality service.Eagerness to learn and grow within the role.SkillsIT Support, IT Technician, ITIL, Computer Skills, Helpdesk, Active Directory, Customer Skills, Customer Focus, MS Office.BenefitsPensionHealthcarePaid LeaveAdditional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT System Training and SupportThis job posting is active and accepting applications.
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