Join to apply for the
Staff Site Reliability Engineer
role at
ServiceNow
Company Description
It all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
What You Get To Do In This Role
Provide relief and sustainable resolution to issues within our infrastructure.
Use your knowledge and experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
Lead internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
Champion and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Excellent knowledge of Linux systems.
Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages such as Python, Go, Java, or Ruby.
Experience working with systems at scale – supporting critical services with focus on automation, observability, availability, and performance.
Experience with MySQL and PostgreSQL database administration, troubleshooting, and performance tuning.
Develop and maintain telemetry and monitoring solutions using OpenTelemetry standards to gain deep insights into system behaviour, proactively address issues, optimise performance, and improve efficiency through comprehensive data collection, analysis, and visualisation.
Proven experience in defining and managing SLAs.
Collaborate with development teams to ensure new services align with architectural standards and best practices.
Good To Have
Expertise in Observability and Monitoring of applications, services, and networks at scale.
Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD.
Experience writing test specifications and understand the fundamentals of test automation.
Experience working with Cloud technologies such as Azure and AWS.
Experience in configuration management of infrastructure using Ansible.
Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers.
Hands-on experience with Microsoft Azure, Google Cloud (GCP) and Amazon Web Services (AWS), including designing, implementing, and maintaining reliable and scalable systems.
What You Can Expect From Us
At ServiceNow, we make work better for everyone – including our own employees.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees.
Win as a Team is part of our culture, and we aspire to wow our customers.
We stay hungry and humble and focus on creating belonging.
Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change.
With our vision and dedication for a better future already underway, join us on this journey
Benefits
Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
Good working culture to support the balance you need in both work and life.
Parental leave programs.
Childcare and caregiving benefits.
A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
A global, cross-functional mentoring program.
We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
#J-*****-Ljbffr