Overview
We are currently seeking an experienced Wedding and Events Operations Manager to join a prestigious 4-star luxury hotel in the Galway area.
This is an exciting opportunity for an experienced individual to join this hotel's team.
This key position involves the management of events hosted in the Hotel and working closely with the wider team to ensure smooth running of these events.
Responsibilities
Monitor, coordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post-event.
Up-sell products and services throughout all event process to maximize revenue.
Managing the Conference & Banqueting Team to maximise employee productivity and satisfaction.
Ensuring the training and event briefing takes place on time and in advance of all events.
Ensure a detailed pass over after each function.
Ensure a detailed brief on each function is left for other management in your absence.
Monitoring department's overall service, interaction with other departments, etc.
Knowledge of departmental equipment - including technical equipment i.e. AV System.
Train all Conference and Banqueting staff on the use of the AV equipment.
Ensuring that all charges of meetings, conferences and dinners are accurate and followed through prior guest departure.
Ensuring compliance with specifications of Weddings, Conferences & Event details by working closely with Sales and other Food & Beverage Outlets.
Ensuring room is set up in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to events.
Checking rooms comfort, lighting, equipment, and temperature reporting any maintenance issues to the operations manager.
Meeting required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies.
Liaising with operations manager who will place orders for Conference and Events consumable items.
Achieving profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives.
Follows-up with guests to determine satisfaction; measures result and establishes strategies to improve the quality of the guest experience.
Ensuring that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department.
Implementing strategies to improve guest service, food production techniques and efficiency.
Focused on delivering a high level of customer/ client service.
To fully understand the pricing structure and maximise opportunity during peak and off-peak periods.
To have an in depth knowledge of key competition and their strengths and weaknesses versus the Group/companies.
Build a relationship with the customers and deal with any queries they may have at any point.
Be present for all major functions and weddings.
Implement all hotel policies and ensure conference and banqueting team meet all service and presentation standards as agreed with senior management.
Adhere to Health & Safety Procedures and other Company Policies and Procedures.
Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details.
To attend weekly HOD meetings were possible ensuring a brief is received if this isn't possible.
Liaise and maintain a relationship with other departments to ensure the effective, efficient, and smooth running of events.
Qualifications
This is an excellent opportunity for an experienced Wedding & Events professional with substantial experience in a busy hotel environment.
The ideal candidate will have a proven track record managing large-scale weddings and events, leading and developing teams, and delivering exceptional guest experiences in a fast-paced setting.
You will bring strong commercial awareness, with the ability to drive revenue and manage costs, alongside excellent client-facing and organisational skills.
A high level of attention to detail, confidence working across departments, and flexibility to work evenings and weekends are essential to succeed in this role.
Salary and Benefits
Competitive salary, DOE: €40,000 – €50,000.
Opportunity to work within a respected Irish hotel group in a key role.
Equality of Opportunity
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