Job Description:
The IT Infrastructure Specialist plays a vital role in ensuring the smooth operation of our organization's technology systems. This includes providing primary support and maintenance for hardware and software issues, as well as assisting with network and data center administration tasks.
Key Responsibilities:
* Provide technical assistance to end users and customers via various channels
* Monitor incident management queues and provide strong second-line support for users
* Assist with building, configuring, and deploying computers according to company standards
* Install and troubleshoot desktop software packages to ensure maximum availability
* Perform Active Directory and MS Exchange Online user administration for onboarding and offboarding processes
* Configure and manage RF handheld scanners using MobiControl management software
* Assist with asset management and tracking of company-owned hardware and software
* Participate in various IT projects that may require after-hours and weekend work
Required Skills and Qualifications:
* Strong technical skills in hardware, software, and networking
* Excellent communication and problem-solving skills
* Ability to work effectively in a team environment
* Familiarity with IT service management principles
* Basic knowledge of Cisco Call Manager and online collaboration tools
Benefits:
This role offers opportunities for professional growth and development, as well as a chance to be part of a dynamic and innovative team. If you are passionate about technology and have a strong desire to make a difference, we encourage you to apply.
What We Offer:
* A competitive salary and benefits package
* Ongoing training and professional development opportunities
* A collaborative and supportive work environment