Job Description:
The Senior Operations Manager will be responsible for developing and leading a team of Customer Support Specialists to deliver exceptional customer experiences. This role requires continuous learning, strategic problem-solving, and individual coaching to drive results.
Key Responsibilities:
* To lead and motivate a high-performing team of COSs in line with client expectations.
* To ensure adherence to agreed processes and policies within the allocated team, ensuring high-quality servicing.
* To foster a positive working environment based on open communication, driving best-in-class service delivery.
* To contribute to positive Client Relationship development through operational excellence and strong results-orientation.
* To maintain honesty, integrity, and transparency in all aspects of work.
Requirements:
* Proven experience in managing teams with strong leadership skills.
* Excellent communication and interpersonal skills.
* Able to work independently with minimal supervision.
* Familiarity with customer-facing operations and process improvements.
Benefits:
This role offers opportunities for growth and development in a dynamic and supportive environment. Regular feedback and coaching sessions will help you achieve your goals and succeed in your career.