Technical Services Manager (Data Centre)
* Oversee and resolve day-to-day work orders/tasks to meet customer satisfaction targets and deliver within a timely fashion, meeting all client KPIs/SLA's.
* Maintain up-to-date logs of work completed and outstanding items through Remedy or mutually agreed client system/platform Auto-task.
* Supervise the installation, configuration, and maintenance of optical servers, networking equipment, optical patch cords testing/certification, and other data centre optical infrastructure.
* Monitor systems to ensure optimal performance and respond to faults and outages promptly.
* Manage isolations and re-instatement of Electrical, Chilling, Fire Alarms, and Sprinkler systems when required and where authorized.
* Collaborate closely with engineers and other IT professionals to manage data centre capacity and operations.
* Lead a team of technicians, sharing expertise and experience to help resolve operational problems.
* Provide holiday, training, and sickness cover for other members of the shift team.
* Track and complete Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.
* Conduct condition assessments of plant and equipment.
* Log and action all abnormal situations with incident reports, including remedial action taken.
* Update reports, documentation, and infrastructure mapping as required.
* Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.
* Ensure follow-through between normal technical tasks and additional/project works.
* Ensure all requirements are met within clients' SLA (Service Level Agreement) and adhere to the standard clients' Cloud requirements.
* Formally time-served trade technicians in either mechanical or electrical services.
* Experience in mission-critical facilities maintenance, including but not limited to UPS systems, BMS operation, emergency standby generators, chiller systems, and electrical testing.
* Optical hardware installation, fibre handling/testing, and certification.
* Strong understanding and experience of health and safety obligations related to maintenance activities.
* Organized with strong written English skills.
* Proficient in Excel, Word, and Outlook.
* Ability to learn and develop both technical knowledge and understanding of local organizational systems and processes.
* Committed to delivering excellent customer service.
* Calm manner, able to work under pressure.
* A team player, able to work effectively with clients' staff at all levels.
* Willingness to work shifts, including weekends and bank holidays.
Preferred Skills:
* Dedicated to delivering excellent customer service.
* Calm and composed under pressure.
* Team player, capable of working with clients' staff at all levels.
* Availability to work shifts, including weekends and bank holidays.
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