Customer Service Specialist
Location:
Co Cork (Carrigtwohill)
Type:
Full-Time, Permanent
Overview
We are seeking an enthusiastic and detail-oriented
Customer Service Specialist
to join a fast-paced team environment. The successful candidate will act as the primary point of contact for customers, managing orders from receipt through to delivery, while ensuring a consistently high standard of service and communication.
Key Responsibilities
* Process customer sales orders and communicate requests to all relevant internal departments.
* Act as the main point of contact for all customer service-related queries.
* Liaise with internal teams to ensure materials and tooling are available to meet delivery schedules.
* Monitor and ensure customer lead times are achieved.
* Provide timely updates to customers regarding product deliveries, changes, or delays.
* Investigate and resolve customer issues in collaboration with the Customer Support Manager.
* Update production and shipping schedules based on order status and delivery timelines.
* Create manufacturing routings based on Material Data Worksheets.
* Monitor and maintain adequate product stock levels to support ongoing customer demand.
* Participate in project work and continuous improvement initiatives as assigned.
* Attend training sessions or seminars to maintain and enhance skills.
* Run MRP reports to review live material status.
* Perform additional administrative or operational duties as assigned by management.
Requirements
Education & Experience:
* 3rd Level or PLC qualification.
* 1–2 years' experience in a customer service role — ideally within a manufacturing or fast-paced environment (preferred, not essential).
Technical Skills:
* Proficient in MS Word, Excel, and ERP/MRP software.
* Strong problem-solving and conflict-resolution abilities.
* Excellent verbal and written communication skills.
* Proven attention to detail and accuracy.
* Ability to manage multiple priorities effectively.
Knowledge:
* Understanding of customer service principles and best practices.
* Awareness of product and process workflows (or willingness to learn quickly).
* Knowledge of data protection and confidentiality regulations.
Personal Attributes:
* Empathetic, patient, and approachable.
* Positive, customer-first mindset.
* Strong interpersonal and team collaboration skills.
* Resilient and calm under pressure.
* Self-motivated, with the ability to work independently when required.