DescriptionSERVICE AND SECURITY TO GUESTS DURING NIGHTIs available to register, process, and greet guests promptlyChecks the daily arrival listWelcomes guests to the hotelResponds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guestsStays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shiftArranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.Prepares night audit reports as requestedAllocates rooms and issues appropriate keysHandles incoming guest room reservationsHandles reservations for guests with rental cars, restaurants, etc. * Is aware, at all times, of current room status and room availabilityIncreases hotel revenue by promoting food and beverage alternatives within the hotelCompletes shift closing accurately by getting appropriate approval signatures and authorisation codesAdheres to hotel policies regarding the use of cash banksDemonstrates teamwork by co-operating and assisting colleagues as neededKeeps effective key controlDemonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guestsControl and maintain access to hotelIs able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.Ensures all discrepancies in own cash are declared to the front office manager/manager on dutyFully understands the hotel's fire, emergency proceduresFollows emergency procedures to provide for the security and safety of guests and employeesSupports a safe hotel by applying hotel regulations, and adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordinglyAccepts flexible work schedule necessary for uninterrupted service to hotel guests