The Operations Technician works within the Technology team responding to the management system issues and Integrated system issues.
Responsible for coordinating system installations & maintenance and/or upgrades at customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems;
* Responsible for addressing all service-related issues at operator sites, included (but not limited to) troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel;
* Being accountable for the development, operation and maintenance of practices, processes and procedures as applicable to the Operations Team;
* Developing and updating documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardise operational support interfaces between service providers, operators and the organisation;
* Ensuring the timely and prioritised management of incident faults relating to equipment and relevant back office systems through a managed service desk;
* Support ongoing and new project initiatives being implemented by the organisation and Technology directorate;
The role will be based from the Dublin offices, but is a 'hands on' support role that requires frequent off-site visits to Service Providers and end-users premises. This will involve travel in and around Ireland, mainly focused but not limited to, the greater Dublin metropolitan area.
Full training in supporting the equipment and systems will be provided.
Desired Qualification and Training:
* More than three years experience within similar technical service environments;
* Ability to understand and troubleshoot issues within complex technical environments;
* Demonstrable ability to fault-find and troubleshoot technical issue (e.g. electrical systems, work with technical manuals, specifications, drawings/diagrams);
* Systems analysis and design experience, customer facing a benefit;
* Excellent English written and verbal communication skills; and
* Proficiency using Microsoft Office.
FULL CLEAN DRIVING LICENSE AND ACCESS TO YOUR OWN VECHILE IS ESSENTIAL