Account Servicing Officer
We are seeking a highly skilled Account Servicing Officer to join our team at CPL. As an experienced professional in hire purchase and leasing, you will be responsible for delivering exceptional customer service and support.
Responsibilities:
* Act as the primary point of contact for customers, providing expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements.
* Offer prompt, courteous, and accurate responses to queries through various communication channels, including phone, email, and chat.
* Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively.
* Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues.
* Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions.
* Assist in processing payments, settlements, and redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests.
* Educate customers on available payment options, schedules, and potential implications of non-payment.
Requirements:
* Australia Institute of Business (AIB) qualification or equivalent.
* Proven experience in the financial or credit management sector, with a focus on hire purchase and leasing.
* In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations.
* Excellent communication skills, both written and verbal, with a customer-focused approach.
* Empathetic and patient demeanor, capable of handling challenging customer interactions with professionalism.
* Proficiency in using customer service software, CRM systems, Microsoft Office, and other relevant tools.
* Detail-oriented mindset with strong organisational and multitasking abilities.
* Ability to collaborate effectively with cross-functional teams and adapt to dynamic project requirements.
* Familiarity with regulatory compliance and customer data protection practices.
* Strong problem-solving skills and a proactive attitude toward resolving customer issues.
Benefits:
* Flexible working options - hybrid working arrangement.
* 22 days annual leave plus additional company leave days.
* Company matched pension scheme.
* Life assurance.
* Employee Assistance Programme (EAP) Service.
* Family Leave Policies.
* Training opportunities (in-house training, certification/exam support).
* Bonus scheme.
* Social events.