Posted: 6 September
Offer description
Job Description
We are seeking a highly skilled Community Operations Analyst to join our team in Dublin. As a Community Operations Analyst, you will play a key role in assisting our client's community and resolving inquiries empathetically, accurately, and on time.
* Assist our client's community and help resolve inquiries with precision, empathy, and efficiency
* Become and remain knowledgeable about client's products and community standards
* Make well-informed decisions and strive to be an effective advocate for our community
* Display strong interpersonal skills, verbal and written communication skills, and most importantly empathy
* Exhibit a strong bias towards doing what's right
Duties and Responsibilities:
* Demonstrate personal resilience with the ability to operate in a high-pressure environment
* Showcase adaptability and a positive approach to challenges
* Ability to make sound decisions
* Ability to solve complex problems
* Effective Time management & Prioritization skills
* Ability to work collaboratively as part of a team
* Ability to consistently meet KPIs on time
Essential Competencies:
* Proficient in German and English languages
* Strong cultural understanding of the market
* Experience in working in an office environment is beneficial
* Extremely reliable, consistent, and hard-working
* Passion for ensuring a positive, safe user experience
* Flexible in working in a fast-paced environment with different projects to work on
* Ability to learn new information quickly
