Access to Care Advisor
We are seeking a highly skilled and experienced Access to Care Advisor to join our team at UPMC Kildare Hospital. As an integral part of our integrated healthcare services, the successful candidate will play a key role in simplifying access to care for our patients.
Primary Duties and Responsibilities:
* Reception, Switchboard and Outpatients Department: Deliver an excellent patient experience to all our patients and stakeholders both internally and externally. Manage all Contractor, Visitor and Patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
* Admissions and Communication: Keep open communication with the nurse in charge on a daily basis. Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
* Medical Chart Management: To ensure the day-to-day maintenance of patient medical notes and X Rays. This will include follow up on reports; ensure all test results are filed in patients' chart once signed off by consultant or RMO, in current admission and in appropriate sections in line with hospital medical record policies.
Office Management Duties:
* Ward reception duties: Organisation of non-clinical areas, i.e., nurses' station To complete all administration duties as requested including typing, photocopying, and scanning.
* Discharge patients: On iSOFT computer system and ensure the discharge date and time is correct once the patient has been discharged.
Qualifications & Experience:
* Eligible Criteria: The Post holder must hold the following to fulfil the requirements of this post: Have excellent administrative and organisational skills. Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
* Desirable Criteria: Experience in an acute hospital setting Knowledge of medical terminology IT skills, proficiency in: Microsoft Office iSOFT
About UPMC:
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.