Overview
Retail Associate
Permanent Full-Time role (37.5 hours per week). Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results. Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets. At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement.
What else it involves
* You will deliver excellent Customer service living our value "We focus on the customer"
Responsibilities
* You will have the ability to read customers to better understand interactions and to match their needs to Three’s products and services
* Take ownership of customer issues, taking care of them in a patient and professional manner until resolved
* Promote customer self-service with a "show" rather than "do" attitude, and through the My3 app
Sales responsibilities
* Sell Three’s products and services to customers in an approachable, personable manner
* Be aware of your individual and store targets, and have an understanding of what has been achieved MTD through the 3Achieve app
* Carefully listen to each customer’s needs and offer appropriate options that meet or exceed their expectations
* Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling
Teamwork
* Work alongside colleagues in your team to support, motivate and encourage each other to succeed and achieve targets
* Work closely with colleagues to ensure you have adapted the correct sales technique whilst celebrating success within your team
* Liaise with the wider business such as customer care, the business team, and the credit approval team to provide prompt solutions to customers
Initiative
* Keep up to date with industry trends and competitor activity to demonstrate to customers why they should choose Three
* Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations
* Be open to seek extra responsibilities in the role, such as cash management, mentoring, and back office admin
Appreciation
* Ensure store standards are met by replenishing stock, reorganising displays, and maintaining the cleanliness and positive reputation of the store
* Have an appreciation for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner
* Demonstrate responsibility for RLP policies and processes to support the store manager during store audits
The skills we’re looking for
* Previous experience in a retail, sales, or customer-service based role
* Flexibility around working hours, including evenings and weekends
* Keen interest in technology and a desire to learn with excellent communication skills
* Confident and sociable teammate with ability to work towards individual and team goals
* Self-motivated, patient, and personable
* Strong attention to detail and good negotiating skills
What we offer
* Competitive salary and Commission/Reward structure - earn up to €35,000 including OTE
* 25 days annual leave each year
* Smartphone with a generous employee plan
* Benefits contribution paid monthly to use towards healthcare etc
* Employer matching pension scheme of up to 5%
* Life Assurance and Salary Protection Plan from day one
* Access to learning and development tools
There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or email Apply now at Three, a Phenomenal career awaits!
At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits!
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