We've worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.We believe the diverse work we do really matters - whether we are connecting people and businesses to complex fibre networks, supporting large industrial projects and utilities, building modular spaces in which to learn, work or play, or delivering creative events to inspire and entertain.ResponsibilitiesTypically working a full Saturday and 2 other eveningsAnswering and resolving inbound call enquiries and demonstrating ownership of customer issues in terms of follow up and escalation of issuesDispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers appointments are keptResponding to Technician queries, verifying appointments and ensuring issues are dealt with efficientlyProviding Technicians with technical information as requiredAssume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA)Ensuring database is kept up to date with all correspondenceMaintaining an up-to-date knowledge of products and procedures to deal with calls efficientlyCompiling call logs and reports on a daily and weekly basisRequirementsPrevious experience working in a high-volume inbound call centre environment preferredExperience using Microsoft Word, Excel & PowerPointAbility to work on own initiative and act independently whilst being able to work successfully as part of a teamFlexibility in line with business requirementsBenefitsPension planLife assurance - 4 times your annual salaryEmployee assistance programmeRefer a friend schemeMaternity payEducational assistanceCareer progression opportunitiesLong Service AwardsTo be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.