About Us Dublin Port Company is a State-owned commercial entity with responsibility for the development and operation of Dublin Port.
As Ireland's largest freight and passenger port, we handle nearly 50% of national trade.
Dublin Port operates in a highly competitive environment, providing essential national infrastructure as a Tier 1 port under National Ports Policy and part of the EU TEN-T Core Network.
Located at the heart of Dublin City and connected to the national road and rail networks, we are central to Ireland's economic and logistical ecosystem.
We are currently progressing our Masterplan towards ****, with significant investment in infrastructure, sustainability, and digital transformation.
Overview Dublin Port Company is seeking an organised and proactive Shipping Desk Administrator to support the Harbour Master and play a central role in the efficient coordination of ship management and control.
Acting as the primary hub for all vesselrelated information, this role manages key operational inputs such as arrival notifications, ETA/ETD updates, service bookings, berth requests, and tidal window considerations to ensure the safe and efficient movement of vessels through the port.
As an integral member of the Harbour Department, the Shipping Desk Administrator works closely with the Harbour Masters, Marine Supervisor, VTS team, and Pilots in a fastpaced and highly collaborative environment, ensuring accurate processing of services and maintaining operational excellence across Dublin Port.
Key Responsibilities Managing agents input into the Klein system - accepting notice of arrivals, amendments to ETAs/ETDs, drafts etc.
Recording notice of arrivals, updates to ETAs, ETDs, shifts, drafts, berths etc.
Processing Agent requests for Pilots, Tugs and other services and passing them on to the relevant service provider Consulting with Harbour Masters, Marine Supervisor, VTS and Pilots re timings, berthing positions etc.
Ensuring an accurate shipping plan is in place - timings, berthing positions, tidal windows etc.
Monitoring of shipping movements Processing bridge lift requests Managing the vessel list in Klein Producing daily Expected List Liaising with Agents/Stevedores re vessel times, drafts, berths, positions on berths, lay by requests etc.
Managing ferry schedules Ensuring the accurate charging of services provided to each vessel Liaising with Finance Department re billing Processing Cruise Liners booking for current and future years Resolving Klein issues in Harbour Dept.
Consulting with IT Team re Klein issues/changes required Training/assisting agents in the use of the Klein system Testing of Klein upgrades before they go to the Live environment Providing cover for the other administrative role in the department Organising naval ship liaison visits Qualifications and Experience Extensive knowledge of the Klein system Understanding of shipping operations and shipping terminology Good interpersonal skills as the role involves constant contact other department members and Agents/Stevedores Good organisational skills Being able to work under pressure as the role is an extremely busy one and all information received has to be dealt with immediately Good attention to detail as you are dealing with critical information e.g. ships draft, tidal windows, berthing positions Strong working knowledge of Microsoft Office (Word, Excel, Outlook) Demonstrated ability to manage documentation, scheduling, and data entry with accuracy Excellent written and verbal communication skills.
Excellent phone manner as the role involves constant phone calls to/from Agents/Stevedores Strong organisational and time management abilities Ability to work effectively both independently and as part of a team Comfortable liaising with internal and external stakeholders Key Competencies Operational Awareness - Understands vessel movements, port operations, and marine processes to support safe and efficient ship management.
Attention to Detail - Ensures all operational data and service information are captured accurately and consistently.
Communication Stakeholder Engagement - Shares clear, timely information with internal teams and external partners to keep operations running smoothly.
Systems Data Proficiency - Confidently uses the Klein system and other digital tools to manage schedules, updates, and vessel information.
ProblemSolving Prioritisation - Responds effectively to changing conditions and competing demands in a timesensitive environment.
Organisation Multitasking - Manages a high volume of tasks and information efficiently while maintaining structure and control.
This role requires full onsite attendance for the first 12 months to support effective onboarding and operational integration.
After this period, there may be an opportunity to work one to two days per week from home, depending on business needs.
Our Commitment to Diversity We value diversity and believe that different perspectives make us stronger.
We welcome applications from all backgrounds and are committed to creating an inclusive workplace.