Head of Service Users Experience and Concerns Location: Dublin, Cork or Galway Grade: Statistician Senior Tenure: Permanent The Head of Service Users Experience and Concerns will be responsible for leading a team of Regional Managers to oversee the receipt and management of unsolicited information including queries management, management of certain notifications from providers, the Protected Disclosures function and the new function of the investigation of specific instances in nursing homes under the Patient Safety Act.
The post holder will also support Healthcare Regulation Directorate in relation unsolicited receipt of information, queries and Protected Disclosures received for that directorate.
This unit is constantly engaging with services users, service providers and the general public and is pivotal in ensuring that HIQA function and purpose is communicated in an open, transparent and timely manner.
Essential: Degree qualification (Level 8 on the National Framework of Qualifications or equivalent) in a Health or social care related field relevant for the post of Regulatory Oversight and Assurance and Full and current driving licence and have access to your own transport and At least three years' experience working in a leadership position in an acute health, social care or regulatory, or other setting deemed relevant to the post Benefits of working at HIQA: Permanent position 30 days annual leave Pension Scheme Learning and Development Opportunities Well-being Programme Social Club Employee Assistance Programme Academic Education Support Scheme Full details and application form at Careers with HIQA ( The completed application form must be submitted by 12 noon Wednesday 7th January 2026.
Only web applications fully completed on Careers with HIQA ( will be accepted.
CVs will not be accepted.
The Health Information and Quality Authority is an equal opportunities employer.
Ceannasa ar Eispéireas agus Imn sideoir Seirbhse Lthair: Baile tha Cliath, Corcaigh n Gaillimh Grd: Staitisteoir Sinsearach Tionacht: Buan Beidh an Ceannasa ar Eispéireas agus Imn sideoir Seirbhse freagrach as foireann Bainisteoir Réiginacha a stiradh chun maoirseacht a dhéanamh ar fhil agus bainisti faisnéise nr iarradh, bainisti ceisteanna san ireamh, ar bhainisti fgra irithe sholthraithe, ar fheidhm na Nochta Cosanta agus ar fheidhm nua an fhiosrchin faoi eachtra sonracha i dtithe altranais faoin Acht um Shbhilteacht Othar.
Tacidh sealbhir an phoist chomh maith leis an Stirthireacht um Rialil Craim Slinte i dtaca le faisnéis a fhil nr iarradh, ceisteanna agus Nochta Cosanta a fhaightear ar son na Stirthireachta sin.
Bonn an t-aonad seo i gcna i dteagmhil le hsideoir seirbhs, le solthraithe seirbhse agus leis an bpobal i gcoitinne agus t sé rthbhachtach chun a chinnti go gcuirtear feidhm agus cuspir HIQA in il ar bhealach oscailte, trédhearcach agus trthil.
Riachtanach: Cilocht chéime (Leibhéal 8 ar an g Creat Nisinta Cilochta n a chomhionann) i ndiscipln a bhaineann leis an t Slinte n leis an g Cram Sisialta at bhartha don phost i Maoirseacht agus Dearbh Rialla agus Ceadnas tiomna iomln at i bhfeidhm faoi lthair, agus rochtain ar d'iompar féin agus Taith tr bliana ar a laghad ar obair i bpost ceannaireachta i suomh géarchraim slinte, craim shisialta n rialla, n i suomh eile a mheastar a bheith bhartha don phost Tairbh de bheith ag obair ag HIQA: Post buan 30 l de shaoire bhliantil Scéim Pinsin Deiseanna Foghlama agus Forbartha Clr Folline Club Sisialta Clr Cnaimh d'Fhostaithe Scéim Tacaochta don Oideachas Acadil T na sonra iomlna agus an fhoirm iarratais ar fil ag Gairmréimeanna in HIQA ( N mr an fhoirm iarratais chomhlnaithe a chur isteach faoi 12 men lae Dé Céadaoin, 7 Eanir 2026.
N ghlacfar ach le hiarratais ghréasin at comhlnaithe go hiomln ar Careers with HIQA ( N ghlacfar le CVanna.
Is fostir comhionannas deiseanna é an tdars um Fhaisnéis agus Cilocht Slinte.
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