My client is seeking an experienced
IT Operations Manager
to lead and manage day-to-day IT operations, oversee third-party service providers, and ensure the stability, efficiency, and scalability of IT systems. The successful candidate will play a key role in the delivery of IT projects, system upgrades, and enhancements while contributing to the ongoing development of the organisation's IT strategy.
Key Responsibilitie
* sOversee daily IT operations across infrastructure, applications, and service delivery to ensure optimal performance and reliability
* .Manage relationships with third-party vendors and service providers, including contract performance, SLAs, and renewals
* .Lead and coordinate system implementations, integrations, and upgrades, ensuring minimal disruption to business operations
* .Monitor and maintain IT systems, ensuring security, compliance, and business continuity
* .Collaborate with business stakeholders to align IT services with organisational goals and strategic initiatives
* .Support the development and execution of the IT strategic plan, contributing insights on technology trends, operational improvements, and digital transformation opportunities
* .Manage IT budgets and expenditure tracking related to operational services and projects
* .Oversee incident, problem, and change management processes to ensure effective resolution and governance
* .Provide leadership and guidance to IT teams and external partners to foster a high-performing, service-oriented culture
* .Maintain robust documentation and ensure adherence to IT policies, procedures, and regulatory standards
**.
Key Skills & Experien**
* ceProven experience in IT operations management within a complex, multi-vendor environmen
* t.Experience in a multi-cloud environment (AWS, Azure, GC
* P)Strong track record managing third-party providers and outsourced IT service
* s.Experience delivering system implementations, migrations, and upgrade project
* s.Solid understanding of IT infrastructure, cloud technologies, networking, and enterprise application
* s.Strategic mindset with the ability to translate business goals into effective IT initiative
* s.Excellent stakeholder management, communication, and negotiation skill
* s.Experience in budgeting, cost control, and vendor governanc
e.