Senior Director, Hospitality Innovation & Revenue OptimisationLocation: Dublin, IrelandSalary: Highly CompetitiveBenefits: Bonus scheme, healthcare, pension, and additional benefitsPosition SummaryA global hotel chain is seeking a strategic and visionary Senior Director, Hospitality Innovation & Revenue Optimisation. This role will lead the transformation of how the organisation supports hotels, engages guests, and optimises revenue performance. You will head a multidisciplinary global team combining hotel operations, contact centre leadership, and digital innovation to deliver scalable, efficient, and guest‑centric service solutions.You will work closely with senior executives to drive innovation, operational excellence, and business value across support services, guest engagement, and revenue operations.Key ResponsibilitiesStrategic Leadership & InnovationCreate and execute the global strategy for digital hospitality services, aligned with guest satisfaction, operational efficiency, and revenue growth.Lead AI‑driven initiatives (Voice AI, Booking AI), next‑generation contact centre models, and digital guest engagement.Foster collaboration across hotel operations, technology, contact centres, and revenue teams.Hospitality Operations ExcellenceOversee hotel support functions ensuring alignment with brand standards, guest expectations, and operational consistency.Use operational insights to optimise hotel performance, streamline support processes, and elevate service delivery.Revenue & Performance OptimisationPartner with regional and global revenue teams to identify revenue opportunities and cost efficiencies.Establish performance frameworks with key metrics (guest satisfaction, digital adoption, revenue contribution, process efficiency).Contact Centre & Guest Support StrategyLead global contact centre operations—across voice, chat, and digital channels—to deliver a seamless guest experience.Drive integration of AI, automation, and conversational technologies, ensuring a balance with human‑centred service.Experience in establishing or scaling contact centre operations is a strong advantage.Continuous Improvement & Digital TransformationChampion a culture of experimentation and innovation across teams.Collaborate with data science and analytics functions to derive actionable insights.Evaluate and deploy emerging technologies to drive service excellence and operational performance.Qualifications & ExperienceMust‑Have10+ years' senior leadership across hospitality operations, revenue management, and contact centre management.Proven expertise leading multi‑site or global teams in service operations.Deep familiarity with hotel systems (CRS, PMS, RMS, CRM).Demonstrated track record in digital transformation and automation in service/hospitality contexts.DesirableExperience in establishing or scaling global contact centre operations.Exposure to Voice AI, Booking AI, or conversational technologies.Master's degree (MBA or equivalent).Skills & CompetenciesStrategic and innovative mindset with the ability to link technology, people, and processes.Strong analytical aptitude and data‑driven decision‑making.Excellent communication, stakeholder engagement, and leadership skills.Comfort in navigating a fast‑paced, matrixed global environment.Knowledge of operational excellence methodologies such as Lean, Six Sigma or agile practices.