Job Overview:
The ReStore Manager is responsible for the operation of a retail outlet, working closely with the Habitat for Humanity team to achieve strategic targets and deliver sustainable income and impact.
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Key Responsibilities:
* Operational Management: Ensure all activity complies with the charity's ethos, policies and procedures, and all relevant legislation.
* Drive Sales and Donations: Increase donations, sales, and nett contribution of the ReStore.
* Stock Control: Manage stock levels and make key decisions about stock control.
* Data Analysis: Use computer systems to record sales figures and analyze data for forward planning.
* Customer Service: Ensure standards for quality, customer service, security, and health and safety are met.
* Legal Compliance: Understand and ensure compliance with all legal, governmental, and licensing requirements.
* Team Management:
o Staffing: Ensure the ReStore is adequately staffed and operated by employees/volunteers with the knowledge, skills, and abilities to accomplish assigned tasks.
o Recruitment and Training: Participate in the recruitment and training of ReStore employees and volunteers in accordance with relevant personnel and safety policies.
o Volunteer Management: Manage and motivate teams of volunteers to ensure a high level of customer service and donor relations.
* Marketing and Advertising:
o Strategic Development: Contribute to the development and implementation of marketing and advertising strategies to increase donations, sales, and volunteer participation.
o Relationship Building: Establish and maintain relationships with potential and existing donors, including individuals, businesses, community, and church groups.
* Finance and Administration:
o Daily Transactions: Implement and monitor systems for daily transactions, deposits, donations, and pickups.
o Accounting Records: Maintain accurate accounting records of revenues, expenses, and stock movement.
o Payable Invoices: Approve, ensure accurate coding, and submit payable invoices on a timely basis.