The European Order Management Associate is managing the end-to end customer order lifecycle. They are responsible for processing international customer orders from receipt through to invoicing and shipment. The role provides a key point of contact for customers, ensuring accurate order processing, timely communication, and effective coordination with internal teams and third-party logistics partners.
Responsibilities:
Accurately review, validate and process POs, ensuring correct product specifications, stock availability and pricing.
Investigate and action any order related errors together with IT ERP team.
Manage orders across multiple ordering platforms, including customer web portals (Marketplaces), EDI workflows, and iStore.
Act as the primary contact for customers and liaise with Logistic and Supply Chain Teams regarding order status, pricing, shipping details, and delivery timelines.
Assist sales team with product set up and product compliance related queries.
Review open orders and backorders daily to ensure timely fulfilment and invoicing.
Schedule orders in line with customer requirements and available inventory levels.
Provide timely, professional responses to customer queries and resolve order-related issues.
Maintain a strong working knowledge of products, pricing structures, and customer requirements.
Pricing administration: Maintenance of B2B and B2C price list and review and implementation of promotional activities.
Liaise with commercial, finance and logistics teams when setting up new B2B accounts ERP system.
Contribute to internal ERP testing and financial audits as needed.
Collaborate with commercial team on any other order related tasks (e.g., tradeshows, PR orders etc.).
Prepare commercial invoices and certification of origin where required.
Relationships:
Cross departmental collaboration with IT ERP, finance, logistics, supply chain, commercial and customer care teams.
Reports to Commercial and Customer Operations Manager.
Skills:
Strong attention to detail with a high level of accuracy.
Proficient in ERP systems (e.g. Oracle) and order management platforms.
Confident user of Microsoft application especially excel.
Analytical mindset.
Strong organisational skills with the ability to manage multiple priorities.
Strong written and verbal skills for customer and internal stakeholder communication.
Business-level English required; an additional European language is an advantage.
Qualifications:
At least 2 years’ experience in order management, customer service, sales support, logistics or a related field.
Experience supporting international customers and export processes, including documentation.
BENEFITS:
Private medical insurance
WorkAWAY- 4 weeks from abroad!
Free Breakfast for all Employees on Site.
Employee assistance program
Wellness program
Bike to work scheme
Bring your dog to the office!
Learning and development opportunities.
Rich engagement culture with company events planned on a regular basis.
Paid Maternity and Paternity leave.
Flexibility.
Sabbatical leave as well as bonus after continuous years of service.
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