As a part of their continuous growth in Ireland, they are looking for a Technical Support Engineer join their collaborative, multi-functional team that blends technology & business expertise in improving their technology solutions.This is an excellent opportunity to join a stable organization with an award-winning culture, work with the latest technologies and have 20% of working hours dedicated to your personal growth and learning.Skills/Experience Required:Resolve technical cases related to the ServiceNow platform and associated technologiesTroubleshoot unexpected platform behaviours and answer complex technical queriesDeliver exceptional customer support via web, chat, email, case updates, and phoneBuild trust with customers through empathy, clear communication, and professionalismUtilize diagnostic and debugging tools to isolate root causes of issuesCollaborate with cross-functional teams to resolve complex or escalated casesManage and prioritize a backlog of cases effectivelyContribute insights to internal teams regarding product and process improvementsExperience in two or more CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application developmentIf you are an ambitious about a Technical Support Engineer Role this is a brilliant chance for you to advance in your career quickly, while enjoying the collaborative and positive working environment.Please apply here or reach out to Mehran Wafai in Harvey Nash to hear more!
#J-18808-Ljbffr