Direct message the job poster from Stelfox Tech Recruitment
Recruitment Consultant - IT at Stelfox Recruitment #stelfox #recruitment #tech #IT #software #careers #ireland #uk #europe
Job Opportunity: Support Analyst (Hybrid in Dublin)
Position: Support Analyst
Experience: 2+ years in customer support
Employment: Full Time, Permanent
About my client: Imagine being part of a team that's revolutionizing the world of cars and engines! My clients company are the driving force behind game-changing solutions in the automotive sector. Their tech wizardry empowers motor companies to thrive in today's fast-paced world. They are trusted globally, and their vision is to propel their clients to the forefront of innovation. They are all about excellence, teamwork, and sparking transformative changes in the industry.
Role Highlights: As a Support Analyst in the dynamic world of cars, you'll be a vital player on their global team. You'll be the superhero delivering exceptional support to their cherished clients. Their superpower lies in their customer-first approach, teamed up with the brainpower of Engineering, Customer Success, and Product Management, creating an environment primed for success.
Responsibilities:
* Provide comprehensive business support tailored to the motor industry.
* Conduct in-depth analysis of technical issues related to their motor solutions.
* Apply fundamental troubleshooting skills and technical expertise to diagnose and resolve problems.
* Isolate, analyze, and implement resolutions for customer challenges.
* Assist clients of varying sizes, from small businesses to large enterprises.
* Offer technical and business guidance on their motor solutions via phone, email, and/or ticket system.
* Collaborate on problem analysis, identifying and addressing issues of moderate complexity.
* Maintain agreed-upon service levels and established goals.
* Independently manage tasks with minimal supervision.
* Document cases and resolutions clearly within their CRM system, taking ownership of critical cases when necessary.
Skills:
* Minimum of 2+ years of experience in a customer support role.
* Proficiency in comprehending technical issues and applying relevant concepts.
* Excellent communication skills, including the ability to adapt to customer communication styles and de-escalate tense situations.
* Strong active listening capabilities.
* Demonstrated troubleshooting proficiency.
* Effective teamwork and collaboration with colleagues.
* Establishment and maintenance of positive relationships with clients and partners.
* Prioritization and multitasking across various activities.
* Ability to identify root causes of issues and implement effective solutions.
* Flexibility for occasional short-term travel to other company locations.
Qualifications:
* Bachelor's degree or Diploma in Computer Science, Engineering, or related fields.
* Experience with Zendesk
* Jira/Confluence
* Exposure to B2B or SaaS environments.
If interested please apply!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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