About RAIClubRAIClub offers after-school programs for children in primary schools across Ireland, blending robotics, coding, and storytelling with hands-on exploration. We help children think creatively, solve problems, and build a healthy relationship with technology.Our focus on emotional intelligence, curiosity, and innovation helps kids not just prepare for the future — but feel inspired to shape it.We're a small, thoughtful, and passionate team on a mission to make technology education meaningful, accessible, and human.The RoleWe're looking for a proactive and empathetic Operations and Customer Support Assistant to join our growing team. You'll be the first point of contact for our clients — helping schools, parents, and partners get the support they need while keeping our internal operations running smoothly.This is an ideal role for someone who enjoys solving problems, building relationships, and working in a fast-paced, evolving environment.What You'll DoSupport Our Clients: Be the first point of contact for schools and parents — answer questions, resolve issues, and ensure their needs are met with care and efficiency.Coordinate Operations: Track schedules, bookings, and resources to make sure everything runs smoothly between clients and our instructor team.Manage Admin & Invoicing: Handle invoicing, data entry, and accurate tracking of client communications and operational details.Communicate Effectively: Keep information flowing between educators, parents, and internal teams, ensuring everyone's aligned and informed.Be Hands-On: Develop a solid understanding of our programs and technology (from robotics kits to VR sets) so you can confidently assist clients and support classes when needed.Step In When Needed: Occasionally act as a classroom backup in emergency situations (training provided).Who You AreWarm, friendly, and empathetic — you genuinely enjoy helping people and building relationships.Calm, adaptable, and organized — you can stay composed and solution-focused when things change.Curious about technology and education — comfortable learning about new tools, platforms, and products.Strong communicator — excellent written and verbal communication skills.Reliable and detail-oriented — you take pride in doing things well and following through.Comfortable working independently in a remote/hybrid setup.Your Skills & ExperienceExperience in customer support, operations, or administration (ideally in education or tech).Proficient in Google Workspace, Google Sheets, Slack, and familiar with HubSpot or similar CRMs.Strong organizational skills and attention to detail.Valid driver's license (preferred).Based in Dublin or nearby for occasional in-person needs.(Garda Vetting may be required.)Why Join RAIClub?Be part of a mission-driven startup that truly values creativity, empathy, and innovation.Work in a supportive, flexible, and collaborative environment.Gain hands-on experience in technology education and real-world problem solving.Have a genuine impact on how children engage with technology.If you're passionate about helping people, excited by technology, and thrive in dynamic environments where no two days are the same — we'd love to hear from you.Apply today and help us shape the future of meaningful tech education.Job Type: Full-timePay: €30,000.00-€35,000.00 per yearBenefits:FlexitimeWork from homeWork Location: Hybrid remote in Rathmines West, Dublin, CO. DublinReference ID: RAIOPS