Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2
Duties and Responsibilities:
* Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
* Use computer systems to refer to existing patient information or set up new patients in the booking software.
* Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
* Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
* Managing various lists of outbound calls to reactivate.
* Ensuring all appointments are phoned and confirmed in line with Clinicalls protocols.
* Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
* Report on all no shows and cancellations daily by email to the operations manager
* Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
* Maintains general filing system and files appropriate correspondence electronically or manually
* Work toward maintaining a high attendance conversion rate within the clinics
* Ensure deposits are paid for all appointments in the schedule on booking
* Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
* Performs other general administrative tasks as directed by the Operations manager
The Ideal Candidate:
* Flexibility is essential to this role as shift work is required
* Exceptional attention to detail.
* Experience in a busy call Centre/reception environment is a plus
* Demonstrated initiative and strong organisational skills.
* Exceptional interpersonal communication skills with a positive phone manner
* Have strong written and verbal communication skills
* Experience with healthcare scheduling software
* Strong knowledge using a multi-line phone system.
* Ability to work independently on assigned tasks as well as to accept direction on given assignments.
* Work well as part of a team
* Deals with confidential information and/or issues using discretion and judgement.
We are offering full time and part time positions ( part time ( Monday - Friday), however, the suitable candidate will be open to working flexible shifts across 7 days between 8am - 8pm mid week and 8am-6pm weekend shifts where required.
In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.
Our offer to you:
* A competitive salary
* A higher weekend rate
* Exact software training and other platforms
* Paid overtime
* Flexible working shifts
* Clinical support & guidance
* Room for development