Job Title: Contact Centre Team Coach
Role Overview
We are seeking an experienced Coaching Professional to support and develop our high-performing contact centre team. This is a hands-on role where you will deliver structured onboarding and induction training, provide ongoing side-by-side coaching, and help team leaders improve performance.
Key Responsibilities
* Deliver onboarding and induction training to new starters
* Coach agents to improve call quality, sales, and customer experience
* Work with team leaders to address performance gaps
* Take ownership of escalated or complex complaints
* Track progress and recommend improvements
Requirements
* At least 2 years experience coaching in a contact centre
* Skilled in training, coaching, and motivating teams
* Confident handling escalations and giving feedback
* Comfortable working with KPIs and performance metrics
* Proficient with CRM and telephony systems
* Desirable: Formal coaching or training qualification
* Experience with quality monitoring tools
What We Offer
* Competitive salary & benefits
* Career development & training opportunities
* Supportive, inclusive team environment
Why Us?
At our organization, you will be part of a supportive, high-performing team that values growth, collaboration, and innovation. We offer ongoing training, real opportunities for career progression, and the chance to work with top brands across diverse industries.
Skills:
* coaching mentoring contact centre development
Benefits:
* pension healthcare