The Address Connolly is looking for a Revenue Manager to join the team.
Key Job Aims
* Ensure the guests experience are of the highest quality.
* Assist in efficiently and effectively controlling front office departmental operations.
* Contribute to the strategic running of the hotel.
* Manage and maintain group and transient inventory controls.
* Develop, monitor, and adjust sales and pricing strategies.
* Provide critical analysis of strategies, room's statistics and demand factors.
* Conduct competitive and demand analysis.
* Maintain distribution channel data integrity.
* Implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the CRM/GDS/Website and property PMS in a timely manner to promote rate parity throughout all booking channels.
* Develops near and long-term top-line rooms revenue hotel forecasts upon request from the Group Revenue Management team.
* Loads all preferred, consortia and promotional rates in GDS and PMS.
* Spearheads troubleshooting and resolution of any rate loading issues as they occur.
* Analyse and determines whether hotel is effectively marketing itself across electronic distribution channels.
* Participate and prepare rolling forecast and annual budget for each property using PMS.
* Ensure that all rooms statistics reports and any other related reports are accurate and consistent.
* Ensure that all revenue management related systems are maintained.
* Attend Monthly Revenue & Sales Meeting to maintain communication of strategies and need periods.
* To work closely with the Group marketing team to ensure that all local marketing opportunities are exploited in line with the Sales & Marketing plan.
* To maintain and continuously develop the company CRM system to ensure the accurate recording of relationships with your customers.
* To plan and effectively execute 'Database Marketing' to target markets including Mail shots and Ezines in association with the group marketing department.
* Dealing with clients on telephone and email and responding to all requests and sales leads in a timely and professional manner endeavouring to convert enquiry to sale.
* Development and implementation of departmental strategies and assists in the implementation of the brand service strategy and brand initiatives. Assists in the development of hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property associates. To have an excellent knowledge of all revenue stream, costs and budgets and to ensure that they are achieved.
* To manage and develop other members of the revenue team to ensure high performance against the performance management plan.
* To be strategic in establishing lasting, favourable relationships with customers/ accounts and provide them with an intelligent, co-operative professional service.
* Strive to meet measurable targets and goals as per the performance management plan.
* To become an active member/colleague of the company revenue, sales & marketing team and attend regular hotel and company meetings as required.
* Comply with all company procedures to include all statutory procedures- Fire Health & Safety, hygiene.
* To carry out any other reasonable task as assigned by management to meet with business needs.
Brand Standards
* To ensure all printed material, advertising and promotions are approved by the General Manager and the Director of Revenue & Brand before issuing.
* To ensure that all branded materially used in the hotel or circulated from the hotel is in line with brand stands.
* To promote all marketing initiatives where appropriate.
* To ensure that the agreed level of branded stock is to hand and all hotel publicity material is monitored.
Planning and Organizing
* To ensure that SOPs are in place for all departments and to ensure they are updated frequently and adhered to at all times.
* To ensure all team members attend all training as required by the company.
* To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for your attention.
* To ascertain and follow up on client feedback, identify and address potential service shortfalls.
* To oversee hotel printed promotional material including brochures, flyers, special offers, posters, etc. as required, always following brand guidelines.
* To work on developing and enhance the hotel website, working with marketing and web supplier to increase the market share for all markets.
* To regularly monitor all factors capable of affecting the hotel tourism business.
General
* To interact and communicate with clients, guests and colleagues in a corteous, friendly and professional manner at all times.
* To be fully aware of all company policies and procedures.
* To be consistently well groomed and professional in appearance and presentation at all times.
* To be innovative – developing and implementing new ideas contributing to company success.
* To protect and promote the image of The Address Connolly and The Address Collective brand at all times, both in print and verbally.
* Manage conflict effectively.
If this opportunity sounds like a great fit, don't hesitate to apply. Looking forward to learning about your background and what you could bring to the team