Overview
Customer Service Assistant, Ecommerce — Seasonal Temporary Hire.
Location: Blackrock, Dublin
City: Dublin
Country/Region: IE
Application Deadline: 10th October ****
Working Hours
— Working hours are Monday to Sunday, 8:30am – 5:00pm.
You will work 5 days per week, with your rota spread across 7 days and including required weekends.
DEADLINE FOR APPLICATIONS: 10TH OCTOBER ****
What to expect from the role
We are seeking a motivated and solution-driven Customer Service Assistant to provide support across phone, email, and social media channels.
You'll be the first point of contact for customer queries, ensuring a positive experience and resolving any issues quickly and efficiently.
You'll also monitor reviews and feedback and collaborate with the fulfilment team to address order-related concerns and help improve customer satisfaction.
About Pandora
The largest jewellery company in the world, we give a voice to millions of people's loves every day.
We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our People
Our global workforce is made up of over 35,000 passionate people who, in ****, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy.
The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best.
As we continue to grow, we also continue to invest in our talent.
We're looking for people who share our values and can help us bring our ambitions to life.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and social media
Monitor online reviews, responding to feedback to maintain a positive brand reputation
Work closely with the fulfilment team to address order issues, delays, or stock-related queries
Track and update customers on the status of their orders, including delivery or return status
Resolve customer complaints in a timely and effective manner, offering solutions where possible, in line with company policies
Assist with processing returns and refunds according to company policies
Maintain accurate records of customer interactions and ensure all queries are documented
Provide detailed product information and assist customers with choosing items
Any ad hoc duties as requested by management
Key Skills & Attributes
Strong communication skills, both written and verbal
Previous customer service experience, ideally in an eCommerce or retail environment
Calm and collected when handling customer issues or complaints
Collaborate with other departments in response to customer needs
Detail oriented with strong organisational and multi-tasking abilities
Empathetic, with a customer-centric approach
Proactive and solution-driven
Working Hours
Normal working hours are Monday to Sunday 8:30am – 5pm, working 5 days per week.
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