Job Title: Microsoft Dynamics 365 Developer
The organisation is embarking on an ambitious, multi-year transformation programme and is seeking a Dynamics 365 CE Developer to support teams across multiple transformation initiatives. This role is suited to an experienced and dynamic developer with a strong background in Dynamics 365 Customer Service.
The Dynamics 365 Developer will play a crucial role in supporting and enhancing existing functionality, as well as building greenfield Dynamics 365 Customer Service solutions as the organisation continues to grow and innovate.
Key Outcomes
Technical Experience
* Experience configuring Dynamics 365 CE, specifically within Customer Service environments
* Knowledge and experience working in a managed Dynamics 365 environment
* Configuration of Power Automate to automate business processes
* Deploying solutions using CI/CD pipelines (manual deployment to test and production environments is not permitted)
* Experience using Git for source control
* Supporting the CRM Architect with documentation and oversight of configurations and integrations
Dynamics 365 CRM Experience
* Configuration of Tables, Views, and Forms to support Customer Service processes
* Configuration of Business Process Flows within Dynamics 365
* Configuration of Security Roles
* Configuration of Workflows and Power Automate Flows
* Ability to develop Plugins
* Ability to develop JavaScript libraries
* Experience with Canvas Apps is an advantage
* Maintain up-to-date skills on new features, services, and cost models
Project Responsibilities
* Work within guidelines and objectives defined by active projects or programmes
* Operate within an Agile sprint structure
* Provide task updates and status reports to relevant project streams
* Prioritise work items and tasks based on project or programme guidance
Key Skills & Experience
* 5+ years' Dynamics 365 development experience, preferably with Customer Engagement (CE/CRM)
* Strong knowledge of Dynamics 365 Customer Service and the Power Platform
* Ability to design innovative, reusable solutions and components
* Solid experience with SaaS solutions and integrations
* Experience building plugins, workflows, cloud flows, and logic apps
* Experience designing integrations in Azure
* Experience building web apps in Azure is a bonus
* Experience with ALM tools (e.g. Git for Enterprise, Azure DevOps)
* Experience integrating with SAP is a bonus
* Excellent interpersonal and communication skills
* Strong collaboration skills across cross-functional teams
* Proven ability to analyse complex technical issues and deliver effective solutions
* Strong troubleshooting skills within cloud and solution architecture environments
* Experience implementing access controls and governance policies
Job Types: Full-time, Permanent
Work Location: Hybrid remote in Citywest, County Dublin