Job Overview
This role offers an exciting opportunity to utilize your IT expertise in a fast-paced environment.
About the Job
The successful candidate will be responsible for providing top-notch support to users, addressing hardware, software, telephony, and network issues as they arise.
Key Responsibilities
* Offer dedicated telephone, email, and desk-side support to all users
* Troubleshoot hardware, software, telephony, and network issues
* Record, prioritize, assign, and manage service requests and incidents according to SLA's
* Liaise with other teams to facilitate resolution
* Review daily health check and security reports, identify problems, and troubleshoot with partners
* Maintain up-to-date documentation on all services and participate in internal department meetings
Requirements
Applicants should possess a strong foundation in IT, including a minimum of 3rd level qualification and at least 2 years' experience in a similar role.
Desirable Skills
* Good knowledge of MS Windows installation, configuration, and troubleshooting
* Experience supporting standard office applications (including Microsoft suite)
* Familiarity with Microsoft Server and Active Directory (end user/group management)
* Knowledge of file sharing (server or One Drive) and printing over network
* Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS
Additional Information
Please note that no visa sponsorship is available for this position.