Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ACCPROSenior IT Recruitment Consultant with an interest in AI/ML ESG & Sustainability at ACCPROLocation: Dublin (Hybrid)Employment Type: 3 Year Fixed Term ContractResponsibilities:Lead the end-to-end design of IT services, from service models to SLAs and transition planning.Collaborate with Enterprise Architecture, Cybersecurity, Business Analysis, and Service Management teams to ensure seamless service delivery.Align all service designs with ITIL v4, NIST, NIS2, and integrate effectively with ServiceNow (CMDB, catalogue, workflows).Design new services (greenfield) and re-engineer existing ones to drive performance, compliance, and user satisfaction.Own the Service Transition process across the full Prince2 project lifecycle.Maintain clear documentation, support governance, and contribute to service design standards across the organisation.What You Bring:5+ years in IT Service Management, including 2+ years in a leadership or process owner role.Strong knowledge of ITIL v4 and frameworks such as NIST, NIS2, ISO 20000, and COBIT.Experience with ServiceNow, particularly CMDB and service catalogue/workflow design.A broad technical background – infrastructure, cloud, cyber security, and ERP systems (e.g., SAP).Excellent stakeholder engagement, communication, and documentation skills.A track record of delivering results under pressure in a cross-functional environmentIf you are interested in the above role you can apply directly or email me on carl@accpro.ie and we can set up a call to discuss.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesStaffing and Recruiting and Rail TransportationReferrals increase your chances of interviewing at ACCPRO by 2xSign in to set job alerts for “Enterprise Architect” roles.Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 hours ago(Senior) Applications & Technology Architect – based in LuxembourgDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoSolutions Architect - Mergers & Acquisitions-R-248584Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 days agoUKI Technology Consulting - Enterprise Architect, Senior ManagerDublin 2, County Dublin, Ireland 1 week agoLead Solution Architect for Innovation & ServicesDublin, County Dublin, Ireland 1 week agoSpecialist Solutions Architect, TerminalDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 8 months agoDublin, County Dublin, Ireland €70,000.00-€80,000.00 4 hours agoDublin, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 7 hours agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 days agoEnterprise Architect - Oracle Applications ConsultingDublin, County Dublin, Ireland 1 week agoAdvertising Solutions Architect, SA360, Shopping, gTech AdsDublin, County Dublin, Ireland 1 week agoTechnology Strategy and Architecture ManagerDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 6 days agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 month agoSolutions Architect, Commercial (Dublin)Dublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 2 weeks agoCloud Application Architect, Application Migration, Modernization and Management (AM3)Dublin, County Dublin, Ireland 6 days agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland €105,000.00-€115,000.00 4 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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